Frequently Asked Questions

• Do you make all of these products?

Nope! We carry products from carefully selected local makers, small businesses, and mission-aligned brands that prioritize sustainability and low-waste packaging.

• What is a refillery?

A refillery allows you to reuse containers by purchasing products by weight instead of buying new packaging each time.

• How do refills work?

Bring a clean container (or use one of ours), fill it with product, and pay only for what you take home.

• What can I refill?

We offer a variety of refillable home and personal care products including soaps, cleaners, shampoo, conditioner, lotion, and laundry detergent.

• Do I need to bring my own containers?

Nope! We always have donated jars and bottles available for customers to use.

• Do you accept container donations?

Yes, we gladly accept clean glass jars and bottles in good condition.

• Can I request a refill at a market?

Yes! Contact us at least 24 hours before the market and we'll do our best to bring the refill products you need.

• What else do you sell besides refills?

We carry low-waste household goods, personal care products, gifts, candles, oral care items, and locally made products.

• How do you choose your vendors?

We prioritize vendors that create sustainable products, use ethical sourcing practices, and align with our values.

• How do you determine a product is environmentally friendly?

We look for products that are ethically sourced, low-waste, cruelty-free, reusable, recyclable, compostable, or otherwise designed to reduce environmental impact.

• Where are your stores located?

You can find us in Avondale Estates and at CreateATL in Atlanta's West End.

• Do you sell online?

Yes! Many of our products are available for shipping or local pickup through our online store.

• What payment methods do you accept?

We accept major credit and debit cards online, and cards, Apple Pay, Google Pay, Venmo, and exact cash at our stores and markets.

• Why does Joyful Jarra focus on inclusive employment?

We believe meaningful employment opportunities should be accessible to neurodiverse individuals and adults with developmental disabilities.

• Do I have to be "zero waste" to shop here?

Absolutely not—our goal is to help people make small, sustainable changes that fit their lifestyle.